Love the sevice i get thanks bofa
When my husband died, BofA unilaterally froze my account held jointly with my spouse. It took hours and a visit to the bank to get that straightened out. Then I discovered that the Bank stripped all of the vendor data from our bill pay account. I have been working daily with the bank for access to this information, which has been promised, but delayed, for nearly two weeks. The bank assigned a representative in Florida to work with me in California, and the time difference has made collaborating that much more difficult. It's such a routine, trivial matter to the bank, I cannot understand the hassle. The experience has been so frustrating.
Have only walked in a couple of times. Looks nice. I'm always using the machines outside. Will update if anything new arises.
They always have a "new" policy. Every month for 3years I've cashed a check from another bank and deposited it into my account at other Bank of America branches. Guess who had a policy not to do that and of course said it's a newer policy when I said I've been able to the past three years. I only had this account for work. Now that they offer direct deposit I can leave!
Yesterday my husband went into the bank to speak with a loan representative regarding refinancing our home of 38 years here in Claremont. The loan rep "Peter" was unavailable and an appt was made for 9am on Friday the next day and he called that evening Thursday to confirm. Friday morning we arrived before the bank was open. Upon opening we informed the greeter of our appt and were instructed to take a seat. Approximately five minutes later as Peter was approaching us and elderly man came in and approached Peter. After a brief exchange Peter indicated to us he'd just be two minutes and walked away with the gentleman. Twenty minutes later I went up to the podium and wrote Peter a note asking him to call when he was available to keep our appt and we left. At 12:42pm Peter finally had time to call and he was informed we would not do business with him. If this is how Bank of America chooses to treat their clientele, we will take our business else where. There are many options available to us. Peter does not belong in a customer service position for a banking institution.
Bank Of America Financial Center is a US Bank based in Claremont, California. Bank Of America Financial Center is located at 339 Yale Ave, Claremont, CA 91711, USA.
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