The ownership of Jax has recently changed. The previous owner screwed me over big time by damaging a custom ordered bike and then since he was filing for bankruptcy, just let the situation go and told me to just take the bike and be happy with it. My experience with new management has been great. They have excellent customer service and seem to want to make customer relationships a lot better.
Some time ago I had this bike shop package a bike for me. Not only did it take a month with attitude but they purposefully left out the key for the electric bike so it has no value, except as parts. I sold the bike via amazon, received in bad condition and the buyer couldn't find the key. All I really got from this store was attitude and lost all my investment and the packaging and shipping costs of over $200. Sorry for the bad review but I am just pissed. I'm sure you;ll have a comment but I don't care at this point.
Walked in asked for some parts and gear had some nice chit chat, paid a good fair price for what I wanted and left. Right next to all a bunch of shops so it's easy to go there for extras. They younger guys there are awesome with lots of experience. They may not look it but some of them have been fixing and racing bikes for years.
Jax is the best! I come to Jax with all of my technical issues and they give great advice and help!
Said repair will take 20 and I came back 30mins later, waited 10 minutes to get helped. When I finally got helped, the worker said they haven't gotten to it and that it will take 5 minutes.
Jax Bicycle Center is a US Bicycle Store based in Claremont, California. Jax Bicycle Center is located at 217 W 1st St, Claremont, CA 91711, USA.
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